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Doug Coulter

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Doug Coulter


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1 to 7 of 7 total
Posted By Doug Coulter Nov 29, 2023 10:33:00 AM
Found In Egroup: Installation & Activation
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Hi Santos - I hope you are doing well. Have you had a chance to take a look at this KB article? Basically, in order for ThinManager to gather information from RDS Servers, the ThinServer service must be an account that has local administrator permissions on each RDS Server. Can you confirm that the ...
Posted By Doug Coulter Mar 09, 2023 12:02:00 PM
Found In Egroup: Advanced Software
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Hi Rakesh, Can you tell me if this was a new install, or an upgrade of an existing install? Also, can you confirm if you have ThinManager redundancy, and if so, is it Full Redundancy or Mirrored Redundancy? Lastly, can you confirm that your Windows user has local Administrator permissions ...
Posted By Doug Coulter Jun 27, 2022 12:43:00 PM
Found In Egroup: Advanced Software
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Hi Brailyn - thank you for the question. Unfortunately, you are correct. For ThinManager Ready hardware with static IP address assignments, you will have to update the new ThinManager Server IP address(es) at each terminal. Please let us know if there are any other questions.
Posted By Doug Coulter Jun 03, 2022 10:05:00 AM
Found In Egroup: Advanced Software
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Hi Tomasz, Since ThinManager does not support the FactoryTalk Services Platform, it is not aware of the FactoryTalk Directory, and therefore does not support FactoryTalk Directory Users. However, you can utilize Active Directory users in both the FactoryTalk Directory (Windows-Linked Users/Groups), ...
Posted By Doug Coulter May 19, 2022 07:28:00 PM
Found In Egroup: Advanced Software
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Excellent. Let us know if you have any other questions!
Posted By Doug Coulter May 19, 2022 06:45:00 PM
Found In Egroup: Advanced Software
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Hi Kelvin - with a non-RDS Server, you will not be able to deliver a specific Windows application with ThinManager. However, for Workstation operating systems like Windows 10, you can still enable Remote Desktop Connections. Once you have done this, in ThinManager you would setup a Workstation Display ...
Posted By Doug Coulter Jan 26, 2022 10:30:00 AM
Found In Egroup: Advanced Software
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Hi Kamlesh - thank you for the question. ThinManager does not support facial recognition. We did some initial Engineering with our WinTMC client, but then the global pandemic occurred. With everyone wearing masks more often than not, we opted not to pursue further support at this time.