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Mark Churchill

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Mark Churchill


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RE: Change Email Address

Posted By Mark Churchill May 20, 2025 01:46:00 AM
Found In Egroup: General Discussions \ view thread
LOL you can tell Fuzzy is an hour ahead of me ... I was just about to say the same thing! We'll get our heads together and one of us will get back to you on this. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and ...

RE: FT Optix runtime crash

Posted By Mark Churchill Feb 07, 2025 08:57:00 AM
Found In Egroup: Advanced Software \ view thread
Ron, I'll close out the ticket, but should you need to send something in you'll be able to reopen it over the next 30 days. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select ...

RE: FT Optix runtime crash

Posted By Mark Churchill Feb 07, 2025 08:11:00 AM
Found In Egroup: Advanced Software \ view thread
Ron, asemlucben reached out and I've created a support ticket for you ref. 4010995047. You can attach the requested files to it via My Tickets My colleagues in the Dutch support team will own the ticket and liaise with asemlucben and others on your behalf. Mark Churchill ------------- ...

RE: Change Email Address

Posted By Mark Churchill Jun 18, 2024 04:20:00 AM
Found In Egroup: General Discussions \ view thread
Sean, Rockwell asks that you create a new account if you change email addresses or change companies. The Engage platform leverages Rockwell's SSO system and therefore inherits this requirement. Have you changed companies, or has your company changed it's email domain? Whilst you will have to create ...

RE: Any info about NT-1776-HSD-R module?

Posted By Mark Churchill Jun 12, 2024 02:51:00 AM
Found In Egroup: Legacy \ view thread
s4gia, I've heard back from my NA colleagues in the support organisation and, unfortunately, they have not been able to locate any information on this module. I'm assured that they checked on 'dusty bookshelves' and enquired of our more 'mature' engineers. This card is too old and a third party ...

RE: Service Ticket History

Posted By Mark Churchill Jun 07, 2024 05:09:00 AM
Found In Egroup: General Discussions \ view thread
Paul, glad you found what you needed. And, all the best for your retirement! Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select Reply -> Make Best Answer. ------- ...

RE: Service Ticket History

Posted By Mark Churchill Jun 05, 2024 04:31:00 AM
Found In Egroup: General Discussions \ view thread
Hi P Rogers, I've just taken a look at the backend system and concur with what you're seeing - nothing. Have you changed email domains or companies recently? From your ask, I'm guessing not, but need to check. How long ago are you thinking, re your previous tickets? We changed CRMs in 2020, ...

RE: Any info about NT-1776-HSD-R module?

Posted By Mark Churchill Jun 05, 2024 02:56:00 AM
Found In Egroup: Legacy \ view thread
s4gia, unfortunately, at this time, I haven't heard back from my contacts. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select Reply -> Make Best Answer. --------------- ...

RE: Any info about NT-1776-HSD-R module?

Posted By Mark Churchill Jun 03, 2024 04:13:00 AM
Found In Egroup: Legacy \ view thread
@Old GLaDOS unfortunately not. This is the first I've ever heard of this module. s4gia, I've asked around, on this side of the Atlantic, and no manuals have been unearthed. I'll try once my US colleagues get to work, but given that it's a third part card, I'd guess the chances are slim that we'd ...

RE: Safety IO 1732ES-IB16 won't change to fixed IP address

Posted By Mark Churchill May 01, 2024 05:19:00 AM
Found In Egroup: Automation Control \ view thread
Hey @Old GLaDOS, thanks for the assist! The files were content back ups from the previous knowledgebase - the access level was omitted, so all sorted now. And as for reaching out to the right person, since the K in KCS (see my signature) stands for knowledge, I'd say you made the right choice ;-) ...

RE: IdleDetect for FactoryTalk View SE

Posted By Mark Churchill Apr 26, 2024 11:22:00 AM
Found In Egroup: Advanced Software \ view thread
Dave, it looks like something might be up with the Knowledgbase as I'm seeing the same error. For the time being, can I ask you to try a different browser - that worked for me. I'm flagging this with our admin team. Regards, Mark. ------------------------------ Mark Churchill KCS Programme ...

RE: POINT IO : Output Type

Posted By Mark Churchill Apr 26, 2024 04:09:00 AM
Found In Egroup: Automation Control \ view thread
If you're only interested in DC, then yes, you've got it. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select Reply -> Make Best Answer. ------------------------------

RE: POINT IO : Output Type

Posted By Mark Churchill Apr 26, 2024 03:19:00 AM
Found In Egroup: Automation Control \ view thread
Prasad, take a look at POINT I/O Selection Guide 1734-SG001G-EN-P, page 20 onwards should answer all of your questions. In short, there are transistor and relay types. Regards, ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, ...

RE: POINT IO - Module Specifications

Posted By Mark Churchill Apr 26, 2024 03:09:00 AM
Found In Egroup: Automation Control \ view thread
Peter, I'm late to this party, but you can also reference this technote; QA25583 | Access Levels: Everyone 1734 POINT I/O hardware keying information Cheers, Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that ...

RE: Studio 5000, Logix Designer, V32.04.00 Standard, Trend, rxonline.dll

Posted By Mark Churchill Apr 25, 2024 07:52:00 AM
Found In Egroup: Automation Control \ view thread
Baier, welcome to Engage! I've reviewed the technote that Ryan references and have concluded that it was incorrectly classified. You will now be able to click on the link and view the workaround. My apologies for the delay this has caused. ------------------------------ Mark Churchill ...

RE: What is the best software to monitoring Ethertnet IP Network

Posted By Mark Churchill Apr 24, 2024 03:46:00 AM
Found In Egroup: Networks \ view thread
Rivera, 100% agree with GLaDOS, Wireshark is the tool of choice, if you really want to see what's going on, on the wire. One point to make, if you're new to this, is that you'll need to think about port mirroring as Ethernet works are switched and you won't see traffic that's not destined for you! Anyway, ...

RE: Ft optix Crashing when doing push pull changes to remote.

Posted By Mark Churchill Mar 18, 2024 09:36:00 AM
Found In Egroup: Advanced Software \ view thread
@Skoglund since you have a TechConnect contract, can you please create a support ticket via SAQ and attach the dump and logs. I would also copy the link of this thread as context for the support engineer. For every one else on the thread, I am still working with various Rockwell parties to come ...

RE: Cannot find the EDS file for the 843E encoder

Posted By Mark Churchill Mar 05, 2024 04:26:00 PM
Found In Egroup: Automation Control \ view thread
HogueGregPLC, our apologies for that. The attachment setting were indeed wrong. Should be all good now. Regards, ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select Reply ...

RE: Ft optix Crashing when doing push pull changes to remote.

Posted By Mark Churchill Feb 29, 2024 11:00:00 AM
Found In Egroup: Advanced Software \ view thread
Let me dig into the first thing, it'll take me a bit as I need to reach out to some internal resources .. and I'm off the clock in a short while. As for the second bit, logging within FactoryTalk Optix, I'm not familiar with that. Mark. ------------------------------ Mark Churchill ...

RE: Ft optix Crashing when doing push pull changes to remote.

Posted By Mark Churchill Feb 29, 2024 09:22:00 AM
Found In Egroup: Advanced Software \ view thread
@Delete, you're quite right there is no generic Tech Support email address. They went the way of the dodo some years ago. The way to do this would be to raise a support incident/ticket through our Submit a Question (SAQ) feature, obviously picking FactoryTalk Optix You have the opportunity ...