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Mark Churchill

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Mark Churchill


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RE: How to export favorites

Posted By Mark Churchill Jun 13, 2023 02:41:03 AM
Found In Egroup: General Discussions \ view thread
Hey Piotr, I'm surprised that you haven't seen my PM from last month on this subject. I'll summarize here, but encourage you to respond as I've also asked you for some personally identifiable information. In short, moving favourites between accounts is not functionality that the platform currently ...

RE: App_Web_ayyvrqxa.dll

Posted By Mark Churchill May 12, 2023 08:27:00 AM
Found In Egroup: Automation Control \ view thread
Jason, my first port of call would be this technote; PN826 - Security considerations when using Rockwell Automation Software Products, if it's not covered in there, then I'd reach out to "Rockwell Automation PSIRT" . Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please ...

RE: Browse the Knowlegebase

Posted By Mark Churchill Feb 24, 2023 02:41:00 AM
Found In Egroup: General Discussions \ view thread
Bob, are you out of your mind!? ;-) ... and to dissuade you from that crazy endeavour, no, there is no way to do what you ask. ... unless you fancy trial and error by constructing technote URLs with an incrementing Answer ID. Mark. ------------------------------ Mark Churchill ...

RE: Considered Improving Search Engine For Knowledgebase?

Posted By Mark Churchill Feb 09, 2023 05:41:00 AM
Found In Egroup: General Discussions \ view thread
Bob, thank you for your acknowledgement of a support engineers lot, not it's not always an easy job! I recognise the circumstance that you describe in having already looked at various articles and then having to discuss them with a Support Engineer. I see it myself when I call support lines. From ...

RE: Considered Improving Search Engine For Knowledgebase?

Posted By Mark Churchill Feb 06, 2023 03:58:00 AM
Found In Egroup: General Discussions \ view thread
Joseph, thank you for your thoughts. As you might have seen elsewhere in this thread, our KB vendor is Oracle and I believe that we have also requested that search using a date range has been requested as a product enhancement. The versioning question is a lot harder to address, but is something that ...

RE: Considered Improving Search Engine For Knowledgebase?

Posted By Mark Churchill Feb 06, 2023 03:50:00 AM
Found In Egroup: General Discussions \ view thread
Bob, having lived through a KB upgrade, you might be surprised as to the effort and upheaval a KB change has on the support organization. ... and yes, that's not including the user interface, which continues to take time to improve. Mark. ------------------------------ Mark Churchill KCS ...

RE: Considered Improving Search Engine For Knowledgebase?

Posted By Mark Churchill Feb 06, 2023 03:46:00 AM
Found In Egroup: General Discussions \ view thread
Bob, thank you for your thoughts. Believe me, I'd like nothing more than what you describe. We've consulted with a number of AI associated companies in the past and have always come away underwhelmed by their performance. Perhaps, as ChatGPT finds it's way into mainstream knowledge base products ...

RE: CCW ERROR

Posted By Mark Churchill Feb 06, 2023 03:34:00 AM
Found In Egroup: Activations \ view thread
Brant, I'm told by one of the KB admins that they've fixed your account and you should now be able to log in. "He should clear browser cache and re-login but his IIQx profile currently do not have any BPID association so he will still need to do that." For information regarding how to set up your ...

RE: CCW ERROR

Posted By Mark Churchill Feb 01, 2023 09:50:00 AM
Found In Egroup: Activations \ view thread
zhang, that looks like something is broken in our SSO system for you. I'll reach out to someone that can review that system and hopefully see what's wrong. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your ...

RE: CCW ERROR

Posted By Mark Churchill Feb 01, 2023 05:37:00 AM
Found In Egroup: Activations \ view thread
HI zhang, Fuzzy tagged me into this thread. it doesn't look like you've created an account. What happens when you click the red Sign In button? Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is ...

RE: "unsupported communication protocol" Panelview 2711P-RDT15C Firmware 8.2

Posted By Mark Churchill Dec 05, 2022 11:31:00 AM
Found In Egroup: Automation Control \ view thread
Splash, I'm listening, at least. What you suggest, allowing 'legacy' searches from the same box, is already on several improvement lists that I'm aware of. Unfortunately, it needs developers to create an enhanced widget .. and that takes time and resources. I'm hopeful that this will be addressed this ...

RE: cyber security chat not working

Posted By Mark Churchill Nov 23, 2022 09:21:00 AM
Found In Egroup: Networks \ view thread
Larson, my suspicion was incorrect. These options are only active if you have a specific, managed services, contract. If you think you should have access, please DM me and I can investigate further. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the ...

RE: cyber security chat not working

Posted By Mark Churchill Nov 23, 2022 06:30:00 AM
Found In Egroup: Networks \ view thread
Larson, let me look into this for you. I suspect that chat isn't yet offered for this range of products, but I'll confirm. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select ...

RE: Access external software

Posted By Mark Churchill Oct 10, 2022 07:56:00 AM
Found In Egroup: Advanced Software \ view thread
Hey Turzog, I'm assuming from your post that the calculation is beyond what's possible in a Logix controller? If that's the case, have you looked into the compute module, 1756-CMS1C1. If that's overkill for you, then reading and writing tags with external software may well be the easiest, especially ...

RE: Suggestion: Allow customer-created KB entries

Posted By Mark Churchill Sep 14, 2022 11:17:00 AM
Found In Egroup: General Discussions \ view thread
Jeremy, it has been talked about, but there are significant hurdles to overcome to implement something like that, both logistical and financial. As the manager of our knowledge management process (KCS) I'm totally onboard with the idea of capturing knowledge and is something we do in Tech Support, ...

RE: TLSZL-GD2 won't lock

Posted By Mark Churchill Sep 02, 2022 09:50:00 AM
Found In Egroup: Automation Control \ view thread
Hi Taylor, welcome to the community! I see that you've had no takers for this particular question. I've reached out for to one of my colleagues, who know about these devices. Their comment, from what you have written, is that there's nothing obvious in your set up. To that end it would be best ...

RE: Buffered Historical Data - Disconnected from Secondary HIstorian

Posted By Mark Churchill Jul 25, 2022 07:25:00 AM
Found In Egroup: Advanced Software \ view thread
Mike, in case you haven't seen your emails yet. One of our team reviewed your post and felt that it was best to transition this to Technical Support, as you are entitled. Hope that's OK with you. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the ...

RE: 5380 ethernet to PLC5/SLC

Posted By Mark Churchill Jul 22, 2022 08:16:00 AM
Found In Egroup: Automation Control \ view thread
Steve, I can see that you tried this question through Tech Support. I've reviewed the incident and had 'a word'. Engineering are going to run with it, to see what they find. To do that they've asked support to reach back out to you to keep things within our internal procedures. I hope that this will ...

RE: 5380 ethernet to PLC5/SLC

Posted By Mark Churchill Jul 22, 2022 04:19:00 AM
Found In Egroup: Automation Control \ view thread
Splash, there are two things going here. First, the search suggestions. This list is a simple search of technote summaries, so if your search string isn't in a summary it won't show you, but that's not the case here. I think, what you're seeing is that the search engine is being 'clever' and deciding ...

RE: Navigating to the KB needs some cleanup

Posted By Mark Churchill Jul 21, 2022 10:37:00 AM
Found In Egroup: General Discussions \ view thread
Really!? Thanks for the heads up Splash. Internal support ticket raised. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select Reply -> Make Best Answer. ------------- ...