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Mark Churchill

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Mark Churchill


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Posted By Mark Churchill Jul 25, 2022 07:25:00 AM
Found In Egroup: Advanced Software
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Mike, in case you haven't seen your emails yet. One of our team reviewed your post and felt that it was best to transition this to Technical Support, as you are entitled. Hope that's OK with you. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the ...
Posted By Mark Churchill Jul 22, 2022 08:16:00 AM
Found In Egroup: Automation Control
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Steve, I can see that you tried this question through Tech Support. I've reviewed the incident and had 'a word'. Engineering are going to run with it, to see what they find. To do that they've asked support to reach back out to you to keep things within our internal procedures. I hope that this will ...
Posted By Mark Churchill Jul 22, 2022 04:19:00 AM
Found In Egroup: Automation Control
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Splash, there are two things going here. First, the search suggestions. This list is a simple search of technote summaries, so if your search string isn't in a summary it won't show you, but that's not the case here. I think, what you're seeing is that the search engine is being 'clever' and deciding ...
Posted By Mark Churchill Jul 21, 2022 10:37:00 AM
Found In Egroup: General Discussions
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Really!? Thanks for the heads up Splash. Internal support ticket raised. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select Reply -> Make Best Answer. ------------- ...
Posted By Mark Churchill Jul 21, 2022 02:53:00 AM
Found In Egroup: Automation Control
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Splash, that is a fine question and one I'd like to investigate a bit with you. Can you DM me a screen shot of the search results page for that search string? Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if ...
Posted By Mark Churchill Jul 20, 2022 10:53:00 AM
Found In Egroup: Automation Control
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Just chipping in here "16#0001 extended code 16#0000_0315" in the search got me to BF24581 - Possible cause of 16#0315 Connection Request Error Invalid Segment Type It looks like there's also a duplicate of this. I'll tidy that up in due course. When you get to the bottom of this, and it's something ...
Posted By Mark Churchill Jul 05, 2022 08:52:00 AM
Found In Egroup: Advanced Software
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Hi Steve, Fuzzy has tagged me in ... I'm looking at your account now to see what's up. Your company has a couple of authorisation numbers, but each one has expired TechConnect agreements against them. The one that you're associated with expired in September 2020. If you think that you do have a ...
Posted By Mark Churchill Jul 04, 2022 10:28:00 AM
Found In Egroup: Legacy
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Hi Mihail, it sounds like you're trying to repair your MicroLogix. I wouldn't recommend doing that yourself, but would direct you to Rockwell Automation's repair service. https://www.rockwellautomation.com/en-gb/capabilities/industrial-maintenance-support/product-application-support/industrial-re ...
Posted By Mark Churchill May 12, 2022 05:06:00 AM
Found In Egroup: Networks
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Rafael/Kelvin, I've updated IN2326 - 1756-EN2F/1783-ETAP1F/1783-ETAP2F EtherNet/IP Fiber Specifications to better reflect the initial question. Ultimately it does point to the user manual that Kelvin referenced. Regards, Mark. ------------------------------ Mark Churchill KCS Programme Manager ...
Posted By Mark Churchill Apr 20, 2022 04:37:00 AM
Found In Egroup: General Discussions
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Hey Fuzzy, when you get to the bottom of this, is this something that we need to get into a How to? Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select Reply -> Make Best Answer. ...
Posted By Mark Churchill Mar 25, 2022 05:47:00 AM
Found In Egroup: Automation Control
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Hey Everyone, I just wanted to highlight that there is now a 'one-stop-shop' or Table of Content (TOC) technote for information concerning this change to DCOM ... just click the image below. We will, naturally, continue to send out notifications when the primary Product Notification is updated. ...
Posted By Mark Churchill Mar 25, 2022 05:45:00 AM
Found In Egroup: Advanced Software
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Hey Everyone, I just wanted to highlight that there is now a 'one-stop-shop' or Table of Content (TOC) technote for information concerning this change to DCOM ... just click the image below. We will, naturally, continue to send out notifications when the primary Product Notification is updated. ...
Posted By Mark Churchill Mar 07, 2022 09:03:00 AM
Found In Egroup: Automation Control
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Ian, regarding your wish. There is a mechanism and that is Tech Support. The support engineers will qualify any anomalous behaviours and, if necessary, engage the relevant internal stakeholders, product groups etc.. Hope that clarifies things a little. Mark. ------------------------------ ...
Posted By Mark Churchill Mar 02, 2022 11:17:00 AM
Found In Egroup: Activations
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Hi Pichet, it sounds like you need to call in, if your PC has failed. I'd recommend using our Activation Guided Assist to verify that, it will give you the support contact options if you arrive at where I think you'll end up. Hope that makes sense! Regards, ------------------------------ Mark ...
Posted By Mark Churchill Feb 14, 2022 08:37:00 AM
Found In Egroup: Automation Control
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Stieve, I understand that one of my colleagues reached out to you by direct message. I hope that you've been able to resolve your problem. Regards, Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is ...
Posted By Mark Churchill Jan 18, 2022 05:01:00 AM
Found In Egroup: Automation Control
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Hi Dharani, I'm not sure as to which recipe system you're referring to, but in general recipe functionality wouldn't convert one unit of measure to another. If you wanted a user to create recipes in Fahrenheit, but the control is done in Centigrade or Kelvin, then this would be a function of your ...
Posted By Mark Churchill Jan 06, 2022 03:04:00 AM
Found In Egroup: Legacy
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Hey Jeff, whilst I've never done a PLC-5 to ControlLogix conversion, I have done a 'fair bit' of ControlLogix in my time. One tip that you might find useful, as you work your way through, is to alias your IO cards. Not only does it allow you to rename the slot related name, but also allows you to move ...
Posted By Mark Churchill Dec 15, 2021 03:13:00 AM
Found In Egroup: Advanced Software
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Hey Raymond, Fuzzy tagged me in. There was a mis-configuration on the technote. You should be able to see the attachment now. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select ...
Posted By Mark Churchill Dec 14, 2021 05:24:00 AM
Found In Egroup: Automation Control
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Zion, it looks like Technical Support got back to you regarding your specific questions, but I thought I'd just answer the more generic question about finding AOIs on our website. It might help someone else in the community. Pretty much all software, firmware, release notes, AOPs and EDS files can ...
Posted By Mark Churchill Dec 03, 2021 05:42:00 AM
Found In Egroup: Automation Control
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Sacksmith and Keith, thanks for raising this problem and identifying the issue. I've captured the essence of the above discussion in a new technote; BF27497 - IP Camera Problem with PanvelView 5000 to help others that might come up against the same issue. Cheers! ------------------------------ ...