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Mark Churchill

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Mark Churchill


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Posted By Mark Churchill Mar 18, 2024 09:36:00 AM
Found In Egroup: Advanced Software
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@Skoglund since you have a TechConnect contract, can you please create a support ticket via SAQ and attach the dump and logs. I would also copy the link of this thread as context for the support engineer. For every one else on the thread, I am still working with various Rockwell parties to come up ...
Posted By Mark Churchill Mar 05, 2024 04:26:12 PM
Found In Egroup: Automation Control
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HogueGregPLC, our apologies for that. The attachment setting were indeed wrong. Should be all good now. Regards, ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select Reply -> Make Best ...
Posted By Mark Churchill Feb 29, 2024 11:00:00 AM
Found In Egroup: Advanced Software
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Let me dig into the first thing, it'll take me a bit as I need to reach out to some internal resources .. and I'm off the clock in a short while. As for the second bit, logging within FactoryTalk Optix, I'm not familiar with that. Mark. ------------------------------ Mark Churchill KCS Programme ...
Posted By Mark Churchill Feb 29, 2024 09:22:06 AM
Found In Egroup: Advanced Software
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@AutomateSHANE, you're quite right there is no generic Tech Support email address. They went the way of the dodo some years ago. The way to do this would be to raise a support incident/ticket through our Submit a Question (SAQ) feature, obviously picking FactoryTalk Optix You have the opportunity ...
Posted By Mark Churchill Feb 02, 2024 08:24:15 AM
Found In Egroup: General Discussions
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SWANSON, thanks for asking about this. It was us, nothing that anyone could do not to get this message unfortunately. We've rolled things back and you should have no further problems. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you ...
Posted By Mark Churchill Jan 31, 2024 03:18:00 AM
Found In Egroup: General Discussions
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Ryan, thanks for the explanation. This ties up with what's been found, when we looked at the technote in the editor. I say 'we' as my esteemed colleague FuzzyLogic got out of bed earlier than I today and resolved the problems. Everyone, should now see the technote's content, links and all. For reason's ...
Posted By Mark Churchill Jan 30, 2024 11:18:56 AM
Found In Egroup: General Discussions
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Hey Everyone, thanks for raising this subject. I know, and will share with you, that we picked up some 'less than useful' corporate CSS changes last week. This had the effect of making the link text the same colour as everything else. I believe that we've now overridden these and links should be looking ...
Posted By Mark Churchill Jan 24, 2024 03:51:00 PM
Found In Egroup: General Discussions
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Prabhu, our admin team have told me that you had an errant backslash in your address. Try this https://rockwellautomation.custhelp.com/app/account/questions/list … and let me know. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find ...
Posted By Mark Churchill Jan 17, 2024 05:01:45 AM
Found In Egroup: General Discussions
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Prabhu, thanks for bringing this to our attention - very odd! I'll raise this with our internal support team, for you, but before I do can you please confirm that you have tried a different browser with the same results. I appreciate that you've already done the standard clear cache etc., but I'm 100% ...
Posted By Mark Churchill Oct 31, 2023 08:06:00 AM
Found In Egroup: Automation Control
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GAAM, you opinion has been duly noted and will be passed on to the global sales team. Regards, ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your query is answered, please select Reply -> Make Best Answer. ----------- ...
Posted By Mark Churchill Oct 27, 2023 05:01:38 AM
Found In Egroup: Automation Control
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GAAM, it is not Rockwell Automation's policy to share contract restricted Knowledgebase content in open forums and communities. At the very least, it's not fair to those that have paid for access. What I can say is that you should check the patch level of your system QA49264 - Patch Roll-up for CPR9 ...
Posted By Mark Churchill Jun 13, 2023 02:41:03 AM
Found In Egroup: General Discussions
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Hey Piotr, I'm surprised that you haven't seen my PM from last month on this subject. I'll summarize here, but encourage you to respond as I've also asked you for some personally identifiable information. In short, moving favourites between accounts is not functionality that the platform currently ...
Posted By Mark Churchill May 12, 2023 08:27:00 AM
Found In Egroup: Automation Control
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Jason, my first port of call would be this technote; PN826 - Security considerations when using Rockwell Automation Software Products, if it's not covered in there, then I'd reach out to "Rockwell Automation PSIRT" . Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please ...
Posted By Mark Churchill Feb 24, 2023 02:41:00 AM
Found In Egroup: General Discussions
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Bob, are you out of your mind!? ;-) ... and to dissuade you from that crazy endeavour, no, there is no way to do what you ask. ... unless you fancy trial and error by constructing technote URLs with an incrementing Answer ID. Mark. ------------------------------ Mark Churchill ...
Posted By Mark Churchill Feb 09, 2023 05:41:00 AM
Found In Egroup: General Discussions
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Bob, thank you for your acknowledgement of a support engineers lot, not it's not always an easy job! I recognise the circumstance that you describe in having already looked at various articles and then having to discuss them with a Support Engineer. I see it myself when I call support lines. From ...
Posted By Mark Churchill Feb 06, 2023 03:58:00 AM
Found In Egroup: General Discussions
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Joseph, thank you for your thoughts. As you might have seen elsewhere in this thread, our KB vendor is Oracle and I believe that we have also requested that search using a date range has been requested as a product enhancement. The versioning question is a lot harder to address, but is something that ...
Posted By Mark Churchill Feb 06, 2023 03:50:00 AM
Found In Egroup: General Discussions
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Bob, having lived through a KB upgrade, you might be surprised as to the effort and upheaval a KB change has on the support organization. ... and yes, that's not including the user interface, which continues to take time to improve. Mark. ------------------------------ Mark Churchill KCS ...
Posted By Mark Churchill Feb 06, 2023 03:46:00 AM
Found In Egroup: General Discussions
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Bob, thank you for your thoughts. Believe me, I'd like nothing more than what you describe. We've consulted with a number of AI associated companies in the past and have always come away underwhelmed by their performance. Perhaps, as ChatGPT finds it's way into mainstream knowledge base products ...
Posted By Mark Churchill Feb 06, 2023 03:34:00 AM
Found In Egroup: Installation & Activation
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Brant, I'm told by one of the KB admins that they've fixed your account and you should now be able to log in. "He should clear browser cache and re-login but his IIQx profile currently do not have any BPID association so he will still need to do that." For information regarding how to set up your ...
Posted By Mark Churchill Feb 01, 2023 09:50:00 AM
Found In Egroup: Installation & Activation
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zhang, that looks like something is broken in our SSO system for you. I'll reach out to someone that can review that system and hopefully see what's wrong. Mark. ------------------------------ Mark Churchill KCS Programme Manager ✔ Please Like the replies that you find helpful, and if your ...