List of Contributions

Hi Filip, All went well after FT Services install of the 6.3.0 version, Studio 5000 back in a working state and no issues with licenses or source keys etc. Everything looks good from our side but we won't completely know until our system is powered up fully with all different hardware in the next ...

Understood, didn't realise they were directly connected versions wise. Currently running through the installation now and will let you know of the status afterwards. Thanks Filip.

Hi Filip, Would you also recommend updating the other software that is embedded in the FT Services Platform installer?

Update: Studio 5000 now opens but gives an "Invalid Pointer" error, I believe this is due to an outdated FT Services Platform and an update to 6.30 could fix this issue, let me know what you think.

Hi Filip, Update of FTAM's software version to 5.01.00 (latest version RA website gave us via "Check for updates" has now allowed us the option to add in a new activation with a Serial Number & Product Key, which is normally how we activate the license, so that looks good. After the update ...

Hi Filip, Thanks again for your responses, we'll try the method above of upgrading the FTAM software and let you know how it goes. Regards, Scott

Understood, weird issue for sure. Interestingly, we have 2 test IPC's on the same Network in another facility, the IPC with the 4.03.03 software which is the same as the above issue, doesn't let us activate normally. The other IPC has the version 5.00.12 installed (understood it's not latest version) ...

Hi Filip, Thank you for your quick response on this matter. I have tried the steps you mentioned again with no success, firewall was disabled, IPC was rebooted, FT Activation Manager was exited and ran as an Admin, no joy there, steps were repeated on another network as well. I would imagine ...

Hi all, We are currently using FactoryTalk Activation Manager Version 4.03.03 to activate our Studio 5000 licenses, but recently when configuring and activating it on a IPC to be used in our system, the original options have changed within "Get New Activations" to asking to create a data file or ...