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Lindsey Womack

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Lindsey Womack


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Posted By Lindsey Womack Mar 18, 2022 07:37:00 AM
Found In Egroup: Advanced Software
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Andrei, How many configurations do you have created within Transaction Manager?
Posted By Lindsey Womack Feb 16, 2022 10:02:00 PM
Found In Egroup: Advanced Software
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Michael, There are a couple things you would want to double check on. Confirm that the agent machine responsible for the scheduled task has its verificationagent service configured to an account that has the necessary permissions to do its job. The below technote link will give you further ...
Posted By Lindsey Womack Feb 09, 2022 08:37:00 AM
Found In Egroup: Advanced Software
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Luis, VantagePoint is a very good option for what you are interested in doing. VantagePoint has the capability to import tags from other applications (like HSE) and reference those tags to create reports (like Excel) and publish for view via HTML. Upon saving the Excel report in the VantagePoint model, ...
Posted By Lindsey Womack Dec 20, 2021 11:50:00 AM
Found In Egroup: Advanced Software
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Chandan, Double check to see that the AC server features within the admin console under Product Policies are showing the correct information. The below technote has other possible avenues you can double check in attempting to resolve this issue. https://rockwellautomation.custhelp.com/app/ans ...
Posted By Lindsey Womack Dec 20, 2021 11:16:00 AM
Found In Egroup: Advanced Software
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Chandan, Good afternoon. Could you double check and see if you have the below DLL files are present on the AC server computer? They should be located in the C--> program files (x86) --> Rockwell Software --> AssetCentre Server --> Bin directory. RA.FTAC.ConfigurationCommon.dll RA.FT ...
Posted By Lindsey Womack Dec 20, 2021 11:04:00 AM
Found In Egroup: Advanced Software
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Silimin, If the service is set to be automatic and it is not staying started after a reboot, the Event Viewer Windows System logs should reflect the failed attempt. Double check those logs around the time frame the last reboot happened. Also, please note that none of the TM 13.10.00 patches ...
Posted By Lindsey Womack Dec 16, 2021 11:01:00 AM
Found In Egroup: Advanced Software
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Silimin, What version of TM is being used on the system that is working and not working? Has there been any Rockwell patches applied on the system that is not working? Have there been any recent Windows patches that have been applied on the system that is not working? With the rssql_tb process ...
Posted By Lindsey Womack Dec 16, 2021 10:17:00 AM
Found In Egroup: Advanced Software
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Silimin, It would be worth double checking to make sure the correct FT Transaction Manager (TM) services that start your configuration are set to automatic. If you have not done so already, please set all TM services other than the TM Compression Server and Configuration Server services to manual. ...
Posted By Lindsey Womack Nov 10, 2021 10:40:00 AM
Found In Egroup: Advanced Software
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James, Issue for HSE license no longer being grabbed: Have you tried to stop and restart the HSE services via the batch files and then double checking within the SMT --> Operation --> Licensing to see if your assigned licenses are now being grabbed? When HSE is not showing that it is grabbing its ...
Posted By Lindsey Womack Nov 03, 2021 07:28:00 PM
Found In Egroup: Advanced Software
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Kaustubh, Good evening. This looks like something is going on with SSL protocol. Did you by any chance attempt to configure SSL on your system?
Posted By Lindsey Womack Oct 28, 2021 10:30:00 PM
Found In Egroup: Advanced Software
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A simple reboot of the machine should not cause any issues regarding connection for AC. What was the reason for the reboot? Seeing how most of these cases happen due to AC failing to grab its license. I would start there. Are your AC licenses cohosted on the AC server or are they hosted on a remote ...
Posted By Lindsey Womack Oct 28, 2021 08:20:00 AM
Found In Egroup: Advanced Software
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The AC server service normally stops for the below reasons, 1) FactoryTalk Services Platform (FT SP) is not happy. 2) AC is having trouble grabbing licenses. NEED to have an AC server license. If you remove all licenses from Activation Manager and start the AC server service again, the AC should ...
Posted By Lindsey Womack Oct 27, 2021 09:11:00 PM
Found In Egroup: Advanced Software
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Chandan, Actually, that error looks like the AssetCentre (AC) server service did stop. RA.FTAC.Server.exe is the process for the AC server. Are you noticing that the server service is stopping on its own or when just you open the AC client? To verify if it is stopping on its own, start the AC server ...
Posted By Lindsey Womack Oct 27, 2021 08:58:00 PM
Found In Egroup: Advanced Software
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Chandan, Good evening. Have you verified that the AssetCentre server service was running at the time you attempted to open the AssetCentre client?
Posted By Lindsey Womack Oct 12, 2021 12:03:00 PM
Found In Egroup: Advanced Software
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This is true you can enable the IE mode within Edge to give the look and feel of still using IE, but please note that this type of adjustment within Edge is still in a testing phase for VP 8.3. As of right now, the only officially supported browser is still IE for the VP portal URL.
Posted By Lindsey Womack Oct 11, 2021 09:44:00 PM
Found In Egroup: Advanced Software
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Duncan, I will need to retract my earlier post of VP 8.3 portal being supported within Microsoft Edge. I reached out to the Product Manager about the support missing in the release notes of VP 8.3 and the Product Manager's response was the following, "Regarding MS Edge specifically – v8.30 ...
Posted By Lindsey Womack Oct 11, 2021 08:50:00 AM
Found In Egroup: Advanced Software
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Duncan, There are no versions of the VantagePoint (VP) portal URL that is officially supported with Chrome. Only the Mobile site. As of the recently released VP 8.3, it began support with using Microsoft Edge for the VP portal URL. Any versions 8.2 and lower of VP needs to continue to use IE for the ...