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Todd Garmon

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Todd Garmon


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RE: ThinManager Display Cut Off - Help!

Posted By Todd Garmon Nov 12, 2025 02:46:54 PM
Found In Egroup: Advanced Software \ view thread
Hi Scott, That is a rather odd occurrence. Does the same thing occur when only one display client is added to the terminal and both the display client and the monitor are set to the same resolution? Thanks, -Todd ------------------------------ Todd Garmon ------------------------------

RE: THIN MANAGER - CALS TS

Posted By Todd Garmon Oct 31, 2025 01:37:41 PM
Found In Egroup: Advanced Software \ view thread
Hi @Aldair Ribeiro, Can you please clarify what the licenses you are referring to? Do you mean the ThinManager licenses or are you referring to the Windows CALs / RDS CALs? ------------------------------ Todd Garmon ------------------------------

RE: THIN MANAGER X SERVER 2025 STANDARD

Posted By Todd Garmon Sep 05, 2025 09:33:00 AM
Found In Egroup: Advanced Software \ view thread
We have not completed testing ThinManager with Server 2025, but thus far we have not seen any incompatibilities nor do we expect to see any. Hope this helps. ------------------------------ Todd Garmon ------------------------------

RE: ThinManager and Remote Desktop Connection Broker

Posted By Todd Garmon Aug 29, 2025 01:25:00 PM
Found In Egroup: Advanced Software \ view thread
Within ThinManager you cannot "point" the Terminal / Display Client at the connection broker. You must define all of the potential RDS servers you want to use for a Display Client. As long as those RDS servers belong to the same Collection, MS will do the load-balancing for the Display Client app. ...

RE: ThinManager managed AD accounts not rotating password automatically

Posted By Todd Garmon Aug 22, 2025 02:14:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Scott, Password rotation uses the User Account's password (at the Terminal or ThinManager User level) in ThinManager to authenticate first and then change the password. If the password was changed outside of ThinManager the password for the User would be incorrect and that would prevent password ...

RE: Server Message Block Signing compatibility w/ ThinManager

Posted By Todd Garmon Aug 22, 2025 02:05:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Jeff, It should be fine for those as well. All of these products use standard MS API's for file access so all of that should be handled by Windows. ------------------------------ Todd Garmon ------------------------------

RE: Server Message Block Signing compatibility w/ ThinManager

Posted By Todd Garmon Aug 19, 2025 10:25:44 AM
Found In Egroup: Advanced Software \ view thread
Shouldn't create any issues. ------------------------------ Todd Garmon ------------------------------

RE: ThinManager certification machine requirements?

Posted By Todd Garmon May 15, 2025 09:55:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Patrick, I assume you are referring to the On-Demand Certification. If so, you will simply need to download and install ThinManager on any Windows based computer/VM of your choosing and then obtain a 30-Demo Code. From the ThinManager User Guide - "It is recommended to provide a minimum ...

RE: ThinManager active RDP connection loses focus when mouse locator module activates

Posted By Todd Garmon Apr 02, 2025 08:34:00 AM
Found In Egroup: Advanced Software \ view thread
Unfortunately, there are no settings that can impact that behavior; however, it is something we can look into. I would encourage you to reach out to Tech Support so that a ticket can be generated about the behavior. To reach ThinManager support via phone, find your local support number at this link ...

RE: ThinManager mouse and keyboard sharing module dhcpconfig error

Posted By Todd Garmon Apr 02, 2025 08:30:00 AM
Found In Egroup: Advanced Software \ view thread
I am sorry you are experiencing the behavior. You shouldn't see a change in behavior between a reboot and restart. The first screenshot error message is indicating an IP address was received via DHCP, the DHCP client writes the record to a file but that file already exists. The second screenshot ...

RE: Can't start ThinServer with Kernelbase.dll error

Posted By Todd Garmon Feb 28, 2025 10:59:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Scott, I have not encountered this error before, so, I am going to suggest you reach out to ThinManager Tech Support. They will probably ask you to enable Crash Dumps on ThinServer so they can do further analysis. To reach ThinManager support via phone, find your local support number at ...

RE: Thin Manager

Posted By Todd Garmon Jan 03, 2025 03:57:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Joe, That timeout setting is used to define when you want to leave a location after a period of inactivity. As an example, let's say you have a location defined with a QR code and your mobile device scans that QR code to receive the location based content - the timeout setting would work in that ...

RE: Thin Manager

Posted By Todd Garmon Jan 03, 2025 10:03:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Greth, In order to try and assist I would be helpful if you could provide a few details. When you say you have a timeout set for the terminal groups, can you be a bit more specific with how you are setting up the timeout or where that is being configured? Are you assigning a user in ...

RE: Complete Uninstall of ThinManager

Posted By Todd Garmon Oct 09, 2024 10:06:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Scott, The uninstaller doesn't delete files that are not put in place by the installer (e.g. the thinmanager.db database). So, if you uninstall and reinstall, the ThinManager.db file, any of it's backups, the TMhistory.db and the .lic file (FTALicense or TMMaster) will remain. Which means you ...

RE: ThinManager - Termon, terminal state, and watchdogs are not consistent

Posted By Todd Garmon Aug 28, 2024 02:42:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Adam, Sorry for the delayed response. I don't know of any issues like this but there are a number of pieces involved here. My recommendation would be for you to reach out to Tech Support for further assistance to see if they can help you hone in on a reason for the behavior you are experiencing. ...

RE: FTA License System Failed to Initialize

Posted By Todd Garmon Jul 31, 2024 03:17:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Scott, The "Failed to initialize" message usually means that there is a version incompatibility between the FTAM and the FTA libraries included in ThinManager. There was also an issue with the FTA install that also caused similar behavior and I believe the fix was to install a newer version of ...

RE: THIN MANAGER - RPC SERVER IS NOT AVAILABLE

Posted By Todd Garmon Jun 24, 2024 01:51:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Aldair, I am a little confused by your message. The RPC error should have no impact on Synchronization. Can you confirm whether or not Synchronization is working? You can click on the Synchronization tab to the right of the Configuration to obtain the status. There are a number of reasons ...

RE: THIN MANAGER - SCREEN SAVER DISABLING COMMUNICATION

Posted By Todd Garmon Jun 10, 2024 03:57:00 PM
Found In Egroup: Advanced Software \ view thread
I have never heard about this happening but I guess it's possible the CPU could be getting maxed. I am not able to max out the thin client I am using but I there could be significant differences between what I am using and what you have. ColorRush does use quite a bit of CPU. Based on the challenges ...

RE: ThinManager Idle User Logoff

Posted By Todd Garmon Jun 07, 2024 08:34:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Scott, Philip made the assumption you were referring to ThinManager Users and therefore screenshot from him is from the ThinManager User Configuration Wizard and it is the very last page of that wizard for any ThinManager User you may have created. If your question was not related to ThinManager ...

RE: regarding Thin manager and Scada

Posted By Todd Garmon May 09, 2024 08:47:00 AM
Found In Egroup: Advanced Software \ view thread
Hi San Jay, ThinManager has no dependencies with other software or the physical / virtual machines they are installed on. It is a common practice for customers with a Redundant ThinManager setup to collocate ThinManager on a couple of their RDS Servers but by no means is it a requirement. ...