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Todd Garmon

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Todd Garmon


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RE: regarding Thin manager and Scada

Posted By Todd Garmon May 09, 2024 08:47:02 AM
Found In Egroup: Advanced Software \ view thread
Hi San Jay, ThinManager has no dependencies with other software or the physical / virtual machines they are installed on. It is a common practice for customers with a Redundant ThinManager setup to collocate ThinManager on a couple of their RDS Servers but by no means is it a requirement. I hope ...

RE: Thinmanager - Chrome Container - Sound

Posted By Todd Garmon May 02, 2024 05:12:45 PM
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Hi Eric, Thanks for the feedback. I was able to confirm your findings with various FW packages and containers. We are submitting this as an anomaly to our Engineering Team for further investigation. My apologies for any incoviences this may be causing. Please continue to engage with Tech Support. ...

RE: Thinmanager - Chrome Container - Sound

Posted By Todd Garmon May 02, 2024 09:42:52 AM
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It should work but I haven't tested it in a while. If you were to try delivering Chrome as a RDS session are you able to get sound then? ------------------------------ Todd Garmon ------------------------------

RE: ThinManager Centralized Management Console?

Posted By Todd Garmon Mar 25, 2024 08:46:00 AM
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Hi Scott, Based on what you are describing I would think the issue you are facing is realted to COM/DCOM challenges. Here is a KB article that might be helpful in understanding and resolving the challenge - https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1127303/loc/en_US#__highlight. ...

RE: ThinManager - "Failed to get configuration" message

Posted By Todd Garmon Mar 21, 2024 04:14:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Scott, There are a few possible reasons you could be experiecing the behavior. Generally it will be something FW or hardware related. There could be a differnce in the Dell 5070 you are currently testing with compared to past . Ove the years I have found that Dell (a long with many other manufacturers) ...

RE: ThinManager - "Failed to get configuration" message

Posted By Todd Garmon Mar 21, 2024 01:34:20 PM
Found In Egroup: Advanced Software \ view thread
Hi Scott, The message suggests that the firmware is being delivered successfully. Then after the kernel starts, the first use of the network is to try to get the configuration - this is the first use of the linux network driver and first use of tcp. This could be a routing problem (no router in the ...

RE: Allen Bradley 1700M Touchscreen Not Working

Posted By Todd Garmon Mar 20, 2024 11:25:23 AM
Found In Egroup: Advanced Software \ view thread
Hi Scott, Sorry I wasn't able to respond sooner. I was going to suggest you try that one. Glad you were able to get it working. ------------------------------ Todd Garmon ------------------------------

RE: ITMC Thin Manager

Posted By Todd Garmon Feb 26, 2024 04:02:22 PM
Found In Egroup: Advanced Software \ view thread
HI Brad, The Development Team has been investigating a complaint that sounds exactly the same as you have described. If you previously engaged Tech Support about this isssue, it may be that these are one in the same. Looking at the notes, it appears that the Dev Team has not been able to replicate the ...

RE: ThinManager Licenses Not Being Retained

Posted By Todd Garmon Feb 23, 2024 03:48:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Scott, As much as I would love to help you out here with a simple answer, I don't have one. If it was an issue with FTAM not initially installing all of the required DLLs, your uninstall and reinstall would resolved that issue. I would suggest reaching out to Tech Support. Let me know if you need ...

RE: Tile Multiple Screens on a Single Monitor

Posted By Todd Garmon Feb 22, 2024 11:51:57 AM
Found In Egroup: Advanced Software \ view thread
Hi Scott, That is very odd. The limit on characters is set for something like 32,000 characters so it shouldn't have anything to do with that. Since there is a space between RSView and Enterprise in the path, I figured that would caused an issue which is why I suggested the quotation marks around the ...

RE: Tile Multiple Screens on a Single Monitor

Posted By Todd Garmon Feb 21, 2024 04:19:46 PM
Found In Egroup: Advanced Software \ view thread
Hi Scott, The order you place the Display Clients in the Selected Display Clients field dictates the order they show up on the screen. Try placing quotation marks around the path to see if it impacts the behavior. "C:\Users\Public\Documents\RSView Enterprise\SE\Client\Annun_Unit_7.cli" -------- ...

RE: Tile Multiple Screens on a Single Monitor

Posted By Todd Garmon Feb 20, 2024 04:58:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Scott, Tiling is a feature within ThinManager is absolutely something that can be used in both single monitor and multiple monitor configurations. The key thing to consider here is the Display Clients you are creating need to have a unique .CLI filename for each. That's because MS, by default, does ...

RE: ThinManager 13.2 - Presenting CLI Files on Multiple Screens

Posted By Todd Garmon Jan 31, 2024 09:27:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Scott, At first blush, it sounds as if you are using the same UN/PW on both thin clients. If so, this will cause the exact behavior you are experiencing. You need to be using a unique UN/PW for each terminal / thin client. There may be other things in your configuration that could be impacting ...

RE: Disable USB Ports

Posted By Todd Garmon Jan 24, 2024 02:56:00 PM
Found In Egroup: Advanced Software \ view thread
ThinManager does not have a module that disables the USB ports; however, ThinManager managed Terminals (thin clients) are only allowed to connect to Keyboard / Wedge devices by default - all other USB devices require a module. I'm not sure if that helps allievate any security concerns but I wanted to ...

RE: New Terminal Discovery

Posted By Todd Garmon Jan 24, 2024 02:43:53 PM
Found In Egroup: Advanced Software \ view thread
Sorry to hear that Scott. What you are saying is very odd because if the correct MAC Address has been added to the terminal profile there shouldn't be any need to have a keyboard attached. I've done this many times. I would highly suggest reaching out to Tech Support for further assistance. To reach ...

RE: New Terminal Discovery

Posted By Todd Garmon Jan 24, 2024 02:06:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Scott, If I am understanding the challenge correctly, the only way I know of to address the issue is for you to add the MAC address of the Dell Wyse 5070 that you want associated with a specific Terminal Profile. You can achieve this by: Double clicking on the terminal you want to modify Go ...

RE: WinTMC Winsock socket connect failure, running ThinManager 12.1.2.220

Posted By Todd Garmon Apr 28, 2023 02:49:26 PM
Found In Egroup: Advanced Software \ view thread
Hi Steve, That is a RDP client error. MS says this about it: Remote Desktop cannot connect to the remote computer for one of these reasons: Remote access to the server is not enabled The remote computer is turned off The remote computer is not available on the network Make sure the remote ...

RE: Thin Client Monitors using HDMI extenders stopped working.

Posted By Todd Garmon Mar 02, 2023 11:06:00 AM
Found In Egroup: Advanced Software \ view thread
Hi David, I truly appreciate and respect your desire to get to the root cause. That is exactly what I like to do as well. HDMI Extenders can be a tricky thing to use even if ThinManager wasn't involved. Years ago I had a Dell computer that would not work with a HDMI extender yet a HP computer ...

RE: Thin Client Monitors using HDMI extenders stopped working.

Posted By Todd Garmon Mar 01, 2023 02:07:00 PM
Found In Egroup: Advanced Software \ view thread
Hi David, Unfortunately, I haven't heard of a behavior similar to what you described after upgrading to version 13 of ThinManager. If I had to guess at potential areas that could impact the behavior, I would be looking at the difference in the Bootloader and the Firmware Packages that were being used ...

RE: Thin Manager Containers

Posted By Todd Garmon Sep 08, 2022 10:08:00 AM
Found In Egroup: Advanced Software \ view thread
Hey Chris, Can you provide me with a little more detail regarding the hardware (make, model, installed RAM) that is being used and what firmware package it is running? I would suspect the thin client you are using doesn't have enough RAM. We recommend the device have 8GB. If it only has 2 GB it's ...