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Adam Ackerman

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Adam Ackerman


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1 to 20 of 29 total
Posted By Adam Ackerman Dec 15, 2022 08:29:00 AM
Found In Egroup: Activations
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So, I finally just contacted support chat to see if the rep there had a solution; turns out the version is listed when you look up the product under the Product Compatibility and Download Center (PCDC). Select "Downloads by Serial Number" and then you can enter the serial and product key, it will return ...
Posted By Adam Ackerman Dec 12, 2022 08:06:00 AM
Found In Egroup: Activations
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It's XP VersaView failure season (seems like the cold weather kills off old units every year) so we once again have a lot of customers coming to us for upgrades. I recently ran into an issue that I had not seen before and of course the customer had sticker shock; I upgraded a system from FTv V5 to FTv ...
Posted By Adam Ackerman Dec 12, 2022 07:54:01 AM
Found In Egroup: Activations
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I appreciate the Answer Filip, that clears up my questions. ------------------------------ Adam Ackerman ------------------------------
Posted By Adam Ackerman Dec 09, 2022 07:31:00 AM
Found In Egroup: Activations
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What is the use case for Legacy and why is that the default option if RA would prefer we use Current? ------------------------------ Adam Ackerman ------------------------------
Posted By Adam Ackerman Dec 08, 2022 12:04:00 PM
Found In Egroup: Activations
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EDIT: moved to Activations community -FL So, in 2020 Codemeter was introduced, right? And we could no longer activate Licenses as .LIC files but we could contact RA and get a .LIC file generated. As an OEM this messed up our process some, previously we activated licenses offline and moved them to the ...
Posted By Adam Ackerman Nov 18, 2022 07:35:47 AM
Found In Egroup: Advanced Software
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Here is an alternative perspective: Are all 200 Different developments with Different tags and structures? If so, do they have to be? Or can you build a common Project that addresses all 200 units. You can address different requirements in SE with Startup macros where you call different startup ...
Posted By Adam Ackerman Nov 08, 2022 07:08:23 AM
Found In Egroup: Advanced Software
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SE? Does the animation also show a release action? If yes to both, check your Egalaxy Touch (assuming this is a VersaView) settings, bottom right click on Options, make sure that "Enable constant touch" is selected. I have seen Windows updates reset this, not seen patches do it though. I suppose it ...
Posted By Adam Ackerman Oct 05, 2022 10:27:00 AM
Found In Egroup: Advanced Software
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I was able to clear up my issue with patches, now it accepts both (0) and (0A) with a value of 0. Quality product. ------------------------------ Adam Ackerman ------------------------------
Posted By Adam Ackerman Oct 05, 2022 07:17:00 AM
Found In Egroup: Advanced Software
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Something I have been practicing for a while, and something I am recently noticing as being more important, is to set the path all the way to the backplane of the controller. Open the tree on the controller and keep letting it browse until you see the project name, not just the IP address. This sounds ...
Posted By Adam Ackerman Oct 04, 2022 11:22:00 AM
Found In Egroup: Advanced Software
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FT Patches Up to date? Windows Updates up to date? How is the communication path to your shortcut configured? ------------------------------ Adam Ackerman ------------------------------
Posted By Adam Ackerman Aug 29, 2022 08:08:00 AM
Found In Egroup: Advanced Software
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Assuming it's Windows 11 Pro (Which is certainly should be) then the Windows OS licenses allow for support of two previous versions, so technically your Windows 11 licenses also allows for installation of Windows 10 and Windows 8/8.1 (though who in their right mind would want that). this means that you ...
Posted By Adam Ackerman Aug 01, 2022 11:05:00 AM
Found In Egroup: Advanced Software
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Thats a good thought path and makes sense.....except the whole "move to other screen and it works"....part. That one I cannot make any connection to, it indicates a PC error...….but FtvSe shows the command was registered meaning that the PC portion worked right, and FTvSE "seems" to be working right........but ...
Posted By Adam Ackerman Jul 29, 2022 10:36:00 AM
Found In Egroup: Advanced Software
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Technical term is "Monitor" and in the EGalaxy Touch application (application used to map and calibrate Touch monitors on VersaView Hardware) they are referred to as "Monitors" . NOW, I am assuming this is running VersaView hardware; is that accurate? If so, re-map and calibrate. But honestly that ...
Posted By Adam Ackerman Jul 29, 2022 09:38:00 AM
Found In Egroup: Advanced Software
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RSLinx and FTlinx are the same product, FTLinx is the newer version. I dislike FTLinxs standalone UI but the features it adds inside FTvStudio are nice; I still use RSLinx Classic for most standalone work as it seems to navigate the network better; but it is being phased out. Checking compatibility ...
Posted By Adam Ackerman Jul 29, 2022 09:29:00 AM
Found In Egroup: Advanced Software
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I have been confused from the first day you posted, but I think it's due to how you are describing the environment and not so much with the problem you are seeing. I have been under the impression that Mill A had ONE computer with 2 monitors and two clients running from the same project; and that ...
Posted By Adam Ackerman Jul 25, 2022 02:20:00 PM
Found In Egroup: Advanced Software
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ah, so you don't know if the tag is actually being sent. is FTv Studio installed on the HMI? if not you should be able to open the diagnostics viewer. you need to watch the diagnostics and see if FT is sending the command at all.
Posted By Adam Ackerman Jul 25, 2022 11:13:00 AM
Found In Egroup: Advanced Software
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Is it just the "touch" that does not work on the left screen? when the client is on the left can you use the mouse to activate the buttons? if mouse works and touch is sporadic then try re-mapping the screen and calibrate. How old is the screen in question?
Posted By Adam Ackerman Jul 25, 2022 08:35:00 AM
Found In Egroup: Advanced Software
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My first instinct is to run patches, the environment you have set up should work and since it does work on another station there is no reason it shouldn't be working here. Which indicates an "RA Feature".... But then you mention; "2. All that was changed or different was I added a second project ...
Posted By Adam Ackerman Jun 30, 2022 01:02:00 PM
Found In Egroup: Advanced Software
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I assume it is related to the SQL database FT builds on, SA User Service. appears there is no documentation anywhere on what it does exactly but based on it being a user service and your description I would start looking at failed log in attempts against the AD. Windows system logs on your TM server ...
Posted By Adam Ackerman Jun 30, 2022 09:29:00 AM
Found In Egroup: Advanced Software
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you cannot convert SE backwards, ME you can.