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Scott Jantz

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Scott Jantz


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RE: ThinManager Display Cut Off - Help!

Posted By Scott Jantz Nov 17, 2025 09:14:00 AM
Found In Egroup: Advanced Software \ view thread
This has been resolved. We had to power down the thin client, unplug it, and unplug the monitor cables. Let it sit for about 60 seconds, then power it back up. Not sure what went wrong, but that seemed to fix it. -------------------------------------------

RE: ThinManager Display Cut Off - Help!

Posted By Scott Jantz Nov 13, 2025 10:45:03 AM
Found In Egroup: Advanced Software \ view thread
If I cut it down to only one monitor, the issue is gone. I've tried just about every combination of resolution between the monitor and the display client that I can and it doesn't change the missing sections of the screen. I've deleted and recreated the terminal. I've pointed the display client at a ...

ThinManager Display Cut Off - Help!

Posted By Scott Jantz Nov 12, 2025 08:04:00 AM
Found In Egroup: Advanced Software \ view thread
Anyone have any idea what might be causing this display to have the lower and right portion of the screen cut off? It should fill the whole screen like the one next to it, but it's not. I've tried changing the resolution all over the place on both the display client and the monitor. Nothing seems to ...

ThinManager managed AD accounts not rotating password automatically

Posted By Scott Jantz Aug 21, 2025 01:19:00 PM
Found In Egroup: Advanced Software \ view thread
Running ThinManager 13.2. I have several accounts setup in ThinManager Users. The purpose was to have ThinManager rotate the passwords of these accounts on a regular basis. I can manually sync individual accounts, but the automated process is not working. Under the Event Log of the TM Server, I get the ...

RE: ThinManager - Two clients restarting each other in a loop

Posted By Scott Jantz Aug 08, 2025 09:07:08 AM
Found In Egroup: Advanced Software \ view thread
I got it figured out. Long story short, Client B wasn't setup correctly and was pulling the wrong IP address....which just happened to be the same IP address of Client A. Once I sorted that out, everything started working. Thanks for the help! -------------------------------------------

RE: ThinManager - Two clients restarting each other in a loop

Posted By Scott Jantz Aug 07, 2025 12:24:51 PM
Found In Egroup: Advanced Software \ view thread
Yes, they have different user accounts setup and different passwords. That was one of the first things I checked. -------------------------------------------

ThinManager - Two clients restarting each other in a loop

Posted By Scott Jantz Aug 07, 2025 12:17:00 PM
Found In Egroup: Advanced Software \ view thread
I've got a ThinManager 13.2 server setup with about 20 thin clients connected. I just added one (Client A) and it's looping through the boot process. I noticed that another client on the server (let's call it Client B) is now also looping. If I shut down Client A, Client B will come up without issue ...

Can't start ThinServer with Kernelbase.dll error

Posted By Scott Jantz Feb 28, 2025 08:58:12 AM
Found In Library: Advanced Software

Can't start ThinServer with Kernelbase.dll error

Posted By Scott Jantz Feb 28, 2025 08:58:00 AM
Found In Egroup: Advanced Software \ view thread
I recently built a new server in our ThinManager 13 environment and I'm having a problem on this server getting the ThenServer service to start. When trying to start the console and view the ThinServer it tries to start the service and eventually fails with the attached errors in the windows event logs. ...

RE: ThinManager 14 - Web Browser Interface Permissions

Posted By Scott Jantz Oct 16, 2024 10:43:00 AM
Found In Egroup: Advanced Software \ view thread
For anyone else that might run into this, I called into support and they found a group that the user wasn't added to set by a group policy. They created a technote for the issue: BF31143 - ThinManager: Your Login Attempt Was Not Successful When Using the Web UI Hope this helps someone else! ...

ThinManager 14 - Web Browser Interface Permissions

Posted By Scott Jantz Oct 15, 2024 07:21:00 AM
Found In Egroup: Advanced Software \ view thread
I've recently setup a couple ThinManager 14 servers in our test lab and was trying to get the web browser interface up and working. I was able to get it configured and accessible, but I'm having problems figuring out the permissions needed for non-admins to access the interface. Specifically, I'm trying ...

RE: Complete Uninstall of ThinManager

Posted By Scott Jantz Oct 09, 2024 10:21:00 AM
Found In Egroup: Advanced Software \ view thread
Perfect. Exactly what I was looking for. Thank you!

Complete Uninstall of ThinManager

Posted By Scott Jantz Oct 08, 2024 10:07:00 AM
Found In Egroup: Advanced Software \ view thread
We're troubleshooting an issue with ThinManager and an application we are trying to publish. The guy that installed it originally is no longer here and I'm not sure what he did during install. I want to fully uninstall ThinManager and reinstall it fresh. However, when I try and uninstall it using the ...

FTA License System Failed to Initialize

Posted By Scott Jantz Jul 31, 2024 02:55:00 PM
Found In Egroup: Advanced Software \ view thread
I have a ThinManager 13.3 server that isn't recognizing the licenses on the server. In the event log, I'm seeing "FTA license system failed to initialize." We are using FactoryTalk Activiation mode and there is a license binded to this server. I tried rehosting and binding the license again to no effect. ...

RE: ThinManager Idle User Logoff

Posted By Scott Jantz Jun 07, 2024 09:02:00 AM
Found In Egroup: Advanced Software \ view thread
Ah, yes, I was referring to the Windows User. Sorry, I should have been more specific in my initial post. Thanks to both of you for the help.

RE: ThinManager Idle User Logoff

Posted By Scott Jantz Jun 07, 2024 07:40:00 AM
Found In Egroup: Advanced Software \ view thread
OK, I'm missing something. Where is this setting located? I've gone through all the properties of the terminal, server, display servers.....I can't find this anywhere. Can you specify the path to this window/setting?

ThinManager Idle User Logoff

Posted By Scott Jantz Jun 06, 2024 11:21:00 AM
Found In Egroup: Advanced Software \ view thread
Is there a setting within ThinManager that would allow me to set a time limit to log out a user from their session after a certain period of idle time? Or can that only be accomplished via Group Policy?

ThinManager Centralized Management Console?

Posted By Scott Jantz Mar 22, 2024 02:55:00 PM
Found In Egroup: Advanced Software \ view thread
In most of my deployments of ThinManager, we have two servers in a single site synchronizing with each other. However, I am not able to manage one server remotely from the other using the ThinManager Management console. I can add the server under the list of "ThinManger Servers," but it's always in a ...

RE: ThinManager - "Failed to get configuration" message

Posted By Scott Jantz Mar 22, 2024 09:57:00 AM
Found In Egroup: Advanced Software \ view thread
Thanks for the suggestions. I'll check those out and see what comes up. It's working right now, so I have time to work through it. Thanks Eric, I'll check that as well.

RE: ThinManager - "Failed to get configuration" message

Posted By Scott Jantz Mar 21, 2024 02:54:00 PM
Found In Egroup: Advanced Software \ view thread
All the network settings lined up, so I was stumped as to why it was still not working. On a whim, I decided to try changing the firmware version, dropping back to 9.2 from 9.3 and that seemed to work. So it appears there is an issue with the 9.3 firmware installed on this server? I tried reinstalling ...