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Bruce Shaolong Teng

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Bruce Shaolong Teng


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RE: FTVSE v13 - Application Error - faulting module: RnaDaClt.dll - DisplayClient crashing

Posted By Bruce Shaolong Teng Jan 25, 2026 09:08:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Gastavo, RnaDaClt is the FactoryTalk LiveData component. Rockwell has released several patches to address the Display Client crash issue caused by RnaDaClt. Have you applied the most recent patch roll-up? If the issue persists, I recommend contacting Rockwell Tech Support for further troubleshooting. ...

RE: PanelView Plus 7 - Domain login successful in AD, but fails in FactoryTalk View ME.

Posted By Bruce Shaolong Teng Jan 25, 2026 08:44:42 PM
Found In Egroup: Automation Control \ view thread
Hi Ramos, Your ME Studio version is 15.00, what's the firmware version on your PVP 7P? Is it Ser.B or Ser.A? A known issue has been resolved in PVP 7P Ser.B v15.100 and later firmware package. You can find details in AID BF29137: PanelView Plus 7 Performance Series B: LDAP doesn't work when using ...

RE: sqlservr.exe using 18% of CPU when FTVIew SE open?

Posted By Bruce Shaolong Teng Jan 02, 2026 12:50:49 AM
Found In Egroup: Advanced Software \ view thread
Patric, There is a known case that can cause high CPU usage in SQL Server. Do you utilize the Alarm Dashboard in the FT System Status Portal? If not, you can disable the 'FTAE.Web.DataProvider.Historian.exe' service, which periodically provides historical data analysis in the FT System Status Portal/Alarm ...

RE: Analog clock

Posted By Bruce Shaolong Teng Oct 28, 2025 12:19:00 AM
Found In Egroup: Advanced Software \ view thread
Hi rdoliveria, If you are using V13, there is Clocks display in the library folder of HMI project explore. You can drag and drop to the display and customize the appearance. This 'Clocks' library was moved to C:\Users\Public\Documents\RSView Enterprise\SE\Libraries\Legacy in v15.00 and later versions. ...

RE: FT V SE V12.00 Client display performance issue

Posted By Bruce Shaolong Teng Sep 29, 2025 03:40:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Orsoo, Regarding 'when opening displays, it takes around 10 to 45 seconds. However, once cache is enabled, re-entering the displays takes about 3 seconds.' In addition to Philip's suggestions above, FTView SE v12.00 and later introduced a feature that significantly enhances runtime performance ...

RE: FactoryTalk View Studio SE v14 or v15 and Windows 11

Posted By Bruce Shaolong Teng Sep 28, 2025 01:43:34 AM
Found In Egroup: Advanced Software \ view thread
Hello, As Philip mentioned above, the 'Press and Hold' and 'Repeat' issue on Touch screens has been resolved in the patch:BF32486 Patch: Touch input not working correctly with 6300P PCAP PC FactoryTalk View SE 13.0, 14.0, 15.0 While the patch description may seem unclear, it actually applies to ...

RE: FactoryTalk View SE 15.00: navigation menu can not be export or restored in new project

Posted By Bruce Shaolong Teng Sep 11, 2025 01:50:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Amol, At present, I'm afraid there is no way to directly export/import to another application. The built-in navigation menu is packaged within the application-level archive file. You can restore it using SE Application Manager by selecting either "Restore Application" or "Restore Application with ...

RE: Getting MobileView 2711T HMI to start Factorytalk ME on startup

Posted By Bruce Shaolong Teng Sep 10, 2025 01:12:00 AM
Found In Egroup: Automation Control \ view thread
Hi Lin, The operating system on MobileView is Windows 7 embedded. You could setup and enable the windows 7 auto login with admin (or other user account), and then setup the ME Startup options in Terminal Settings/FactoryTalk View ME Station startup page: Hope this helps you. ------------------------------ ...

RE: Handling alarms between SE and ME

Posted By Bruce Shaolong Teng Sep 03, 2025 01:43:12 AM
Found In Egroup: Automation Control \ view thread
Hi Patterson, You can try assigning the same remote acknowledgment (Ack) PLC tag to both your ME and SE alarms. ------------------------------ Bruce Teng ------------------------------

RE: FTLinx and connection issues with PanelView Plus 7 Performance

Posted By Bruce Shaolong Teng Sep 03, 2025 12:03:00 AM
Found In Egroup: Automation Control \ view thread
Hi Janacek, You can try updating your PVP7 firmware to a newer version via USB. If you're still unable to connect to the PVP7 after the update, please run Wireshark to capture the network logs and consult with Tech Support for further assistance. ------------------------------ Bruce Teng --------- ...

RE: Factory Talk View SE Application Manager restore function is not restoring all setting in a project from backup (FTAE history SQL database name)

Posted By Bruce Shaolong Teng Aug 03, 2025 09:17:13 AM
Found In Egroup: Advanced Software \ view thread
Hi Tyls, If you modify SE server project files (project contents that are in HMI server project folder, for instance, add a new HMI tag, modify a graphic display), you can use 'HMI Server back and restore' utility to back up and deploy the HMI project folder to another computer. FactoryTalk Alarm and ...

RE: Factory Talk View SE Application Manager restore function is not restoring all setting in a project from backup (FTAE history SQL database name)

Posted By Bruce Shaolong Teng Jul 30, 2025 02:40:34 AM
Found In Egroup: Advanced Software \ view thread
Hi Tyls, The 'rehost' in the Application Manager only rehosts the specified servers. It does not rehost the A&E SQL Server definitions in the FactoryTalk Directory/System node. A&E SQL server DB and A&E server can be hosted on different server computers. You need to go to FTAE SQL definition and manually ...

RE: Factory Talk View SE Application Manager restore function is not restoring all setting in a project from backup (FTAE history SQL database name)

Posted By Bruce Shaolong Teng Jul 25, 2025 02:25:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Tyls, The Alarm&Event history is configured and included in the FactoryTalk Directory/System folder. To restore the FTAE Historian connection, ensure to select 'Restore application and FactoryTalk Directory' option when restoring the archive. Otherwise, you need to manually register the FTAE history ...

RE: FactoryTalk ViewPoint : Content Blocked Showing in WebBrowser while opening via Internet (Remote)

Posted By Bruce Shaolong Teng Jul 07, 2025 03:21:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Halar, Since you can open: http://localhost/FTVP/ViewPoint.aspx?area=&cmd=P1f%20Home%7C(FRAME)%20P1f%20Header%20%2FDT%7C(FRAME)%20P1f%20Footer%20%2FDB from intract net. Can you try below two cases: case1: open http://stanleygroup.dyndns.org:8081/FTVP/ViewPoint.aspx?area= ...

RE: FactoryTalk ME activation manager ActiveX error

Posted By Bruce Shaolong Teng Mar 28, 2025 03:38:00 AM
Found In Egroup: Automation Control \ view thread
Please apply the patch in the Knowledge Base AID: Patch: Unable to restore mer if ActiveX version is higher than the version on the ME Studio compute, FactoryTalk View 12.0, 13.0 ------------------------------ Bruce Teng ------------------------------

RE: FTView studio and Comm Drivers

Posted By Bruce Shaolong Teng Feb 19, 2025 01:25:00 AM
Found In Egroup: Automation Control \ view thread
Hi Splash, You can try the solutions documented in following AIDs in the KB: FactoryTalk View ME: "WARNING: Device deletion detected..." in runtime validation results FactoryTalk View ME: Unsupported device detected when compiling a runtime file Hope this helps you. -- ...

RE: FactoryTalk View Studio V15 when create MER file

Posted By Bruce Shaolong Teng Jan 29, 2025 09:34:00 AM
Found In Egroup: Automation Control \ view thread
Hi Velasquez, The Patch for FactoryTalk View ME V15.00.00 to solve this issue has been released in Answer ID 1154167. You can get the patch from link: Patch: Unable to locate file when creating an MER, FactoryTalk View ME 15.0 ------------------------------ Bruce Teng ------- ...

RE: Import/Export

Posted By Bruce Shaolong Teng Dec 15, 2024 11:04:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Zimmermann, You can contact Rockwell TechSupport, they could help convert SE to ME. ------------------------------ Bruce Teng ------------------------------

RE: FTView - using global parameter value in tool tip

Posted By Bruce Shaolong Teng Nov 05, 2024 07:23:00 AM
Found In Egroup: Advanced Software \ view thread
Hi Martian, Which FTViewSE version are you using? Did you install the latest patch rollup? I tried with the new released FTView SE v15.00 version, the tooltip text is displayed as expected. There is no special configuration, please refer to below screenshots: 1. Base object configuration, same ...

RE: V14 graphics performance bug

Posted By Bruce Shaolong Teng Oct 16, 2024 11:07:00 PM
Found In Egroup: Advanced Software \ view thread
Hi Andrei The Patch for FactoryTalk View SE, Version 14.00.00 and 15.00.00 is released in Answer ID 1152257. Patch: Graphics performance issue, FactoryTalk View SE v14.0 (custhelp.com) ------------------------------ Bruce Teng ------------------------------